COVID COMPANY INFORMATION
Covid, Inc
1723 West 4th Street
Tempe, AZ 85281
Phone Number (480) 966-2221
Toll Free (800) 638-6104
24-Hour Fax (480) 966-6728
24-Hour Technical Service Hotline
(877) COVIDAV (877) 268-4328
Web Site: www.covid.com
e-mail: sales@covid.com
Delivery
F.O.B. Tempe, AZ Covid will determine
the best method of shipment unless the
customer specifies, in writing, specific
shipping instructions. Standard,
in-stock items will ship within 24-hours
from receipt of order, excluding
weekends and holidays. Drop-shipments
are allowed at no additional charge.
Payment Options
Standard payment terms are C.O.D, VISA,
MasterCard, American Express,
Prepayment, and Net Terms. Net Terms are
extended, at Covid’s Discretion, based
upon approved credit applications.
Cancellations and Returns
For an order to be cancelled, a written
cancellation request must be received by
Covid prior to product shipment. Product
returns will be accepted at Covid’s
discretion within 10 days. To return an
order, contact Covid for a RMA number.
To receive an RMA number, the reseller
must be able to present the model
number, serial number, invoice number,
and reason for return. RMA numbers are
only valid for 14 days after issue.
Returned products are subject to a 25%
Restocking Fee. Full price will be
charged for all products returned in
non-sellable condition. Custom and
Non-Standard items are non-cancelable or
returnable. Certain stocked products are
non-returnable if the anti-static
packaging material has been removed.
Contact Covid for non-returnable,
non-cancelable product information. The
Reseller is responsible for all shipping
and handling charges associated with
returns.
Warranty
Covid hardware products are provided
with a 2- year parts and labor warranty.
Software products are not under
warranty. Out of warranty repairs are
billed at $75.00 per hour plus parts.
